General details

KCNET, Co.Lte (hereinafter referred to as “Company”) values users’ personal information and legally processes and manages personal information in compliance with the provisions of the Personal Information Protection Act and related laws to protect their rights. According to Article 30 of the Personal Information Protection Act, we inform you of the overall personal information processing, such as collection, use, provision, and destruction of personal information, measures to protect users’ personal information, and how to exercise users’ rights. This privacy policy applies to Puzzle Fantasy provided by the company.

Section 1 Purpose of Processing Personal Information

1. The company processes personal information for the following purposes. The personal information being processed will not be used for any of the following purposes, and if the purpose of use is changed, necessary measures will be implemented, such as obtaining separate consent under Article 18 of the Personal Information Protection Act.

     1) User management / service use

     – Individual identification, prevention of illegal use and unauthorized use of bad users, confirmation of subscription intention, age verification, restriction of subscription and subscription number, preservation of records for dispute resolution, handling complaints, etc

     2) Performance of contracts on the provision of services and settlement of charges based on the provision of services

Content provision, purchase and payment, refund, delivery of goods, identity authentication, fee collection

     3) Developing new services, marketing, and statistical analysis

Deliver promotional information such as new service development and events and provide opportunities to participate, provide services and advertisements based on demographic characteristics, identify access frequency, or provide statistical analysis of users’ use of services, and provide events and promotion services

Section2 Processing and retention period of personal information

1. When collecting personal information from users, the company processes and holds personal information within the period of holding and using personal information or the period of holding and using personal information according to laws and regulations.
2. Proceed with events and promotions: Hold for 6 months after completion of event compensation payment

     *However, the period may vary depending on the event and promotion, and the period guided on the individual event and promotion page will be applied first.

3. Retention of personal information in accordance with relevant laws and regulations

     – Act on Consumer Protection in Electronic Commerce, etc

     – Record of marking/advertising: 6 months

     – Records on withdrawal of contracts or subscriptions: 5 years

     – Records on payment and supply of goods, etc.: 5 years

     – Records on the handling of consumer complaints or disputes: 3 years

Section3 Items of personal information to be processed

1. The company is processing the following personal information items.

     1) When you sign up for a game member,

     – Required: User identification information by platform (e-mail account)

     *If you use the game through Google ID, Apple ID, or Facebook linkage, or link it to the official community, we will not collect and store anything other than the information provided by each social platform.

     2) Use of the service

     3) Check the information

     -Required: Email

     4) Customer consultation

– Required: Game ID, character name, mobile device name, email address, OS version, payment date and time, payment account, order number, product name, payment amount,

– Select : IP Address, Web Browser Information

     5) Proceed with events and promotions

*Payment and subscription withdrawals are stored and processed through payment services provided by the market, so no additional information is collected and stored.

Section4 Matters concerning the provision of personal information to a third party

1. The company processes users’ personal information only within the scope specified for the purpose of processing personal information, and provides personal information to third parties only in Articles 17 and 18 of the Personal Information Protection Act, such as user consent and special provisions of the law.

Section5 Matters concerning procedures and methods for destroying personal information

1. The company shall destroy the personal information without delay when personal information becomes unnecessary, such as the lapse of the personal information retention period and the achievement of the purpose of processing.
2. If the personal information retention period agreed by the user has elapsed or the purpose of processing has been achieved, the personal information shall be transferred to a separate database (DB) or stored in a different place. (Refer to “Processing and Retention Period of Personal Information”)
3. The procedure and method of destroying personal information are as follows.

     1) The company destroys personal information recorded and stored in the form of an electronic file so that the record cannot be reproduced, and the personal information recorded and stored in paper documents is crushed or incinerated with a shredder.

Section6 Measures concerning the destruction, etc. of personal information of unuser

1. The company may take necessary measures, such as converting the information of users who have not used the service for one year into a dormant account, separately storing it, or destroying it.
2. The company notifies the members who are scheduled to be dormant 30 days before the transition to sleep, the expiration date of the period, and the items of personal information that are separated or destroyed through the official community.
3. If you do not want to switch to a dormant account, you can log in to the service before switching to a dormant account.

Section7 Matters concerning the rights and methods of exercise of users and legal representatives

1. Users can exercise their rights to the company at any time, such as requesting access, correction, deletion, and suspension of processing of personal information.

     * Requests for access to personal information for children under the age of 14 must be made by a legal representative, and users who are under the age of 14 or older can exercise their rights to the user’s personal information or through a legal representative.

2. Users and legal representatives may withdraw (withdraw) their consent to provide personal information at any time. To withdraw consent to provide personal information, you can withdraw by clicking “Game Leave” in the service. (However, if personal information is destroyed due to withdrawal, related information generated and accumulated while using the company’s service may be included.)
3. We will take action without delay if you contact the person in charge of personal information protection in writing or by email (contact@puzzlefantasy.io). However, if there is a justifiable reason, the company may refuse to read or correct all or part of the user’s personal information, and at this time, notify the user of the intention to refuse and explain the reason.
4. The request for correction and deletion of personal information cannot be requested if the personal information is specified as the subject of collection in other laws and regulations.

Section9 Matters concerning measures to secure the safety of personal information

1. The company is taking the following measures to secure the safety of personal information.

     1) Management measures: establishment and implementation of internal management plans, operation of dedicated organizations, and regular employee training

     2) Technical measures: Management of access rights of personal information processing systems, etc., installation of access control systems, encryption of personal information, installation and update of security programs, etc

     3) Physical Measures: Control of Access to Computer Room, Data Storage Room, etc

2. In order to ensure the safety of personal information, the company implements the following activities in addition to the provisions of laws and regulations.

     1) Personal Information Protection Activities: Operation of an organization dedicated to personal information protection, and training on personal information protection of personal information handlers

Section9 Matters concerning the installation and operation of devices that automatically collect personal information and their refusal

1. In order to provide individual customized services to users, the company uses ‘cookie’ to store usage information and retrieve it from time to time.
2. Cookies are a small amount of information sent by the server (http) used to run the website to the user’s computer browser and are sometimes stored on the hard disk in the user’s PC computer.

1) How to Install, Operate, and Reject Cookies

– Microsoft Edge: […] at the top of the web browser> Display > Settings > Cookies and Site Permissions

– Chrome : Show [i] at the top of the web browser > Settings > Privacy and Security > Cookie and Other Site Data

2) Refusing to save cookies can cause difficulties in using customized services.

Section10 Matters concerning the person in charge of personal information protection and the request for access to personal information

1. The company is in charge of handling personal information, and designates a person in charge of personal information protection to handle complaints and remedy damages related to personal information processing.
2. Users can request the following departments to view personal information under Article 35 of the Personal Information Protection Act. The company will try to expedite the user’s request for access to personal information.

     1) Person in charge of personal information protection / request for access

     – email: contact@puzzlefantasy.io

3. Users can contact the personal information protection manager for all personal information protection inquiries, complaints, and damage relief that have occurred while using the company’s service. The company will answer and process your inquiries without delay.

Section11 Method of remedy for infringement of users’ rights and interests

1. The company guarantees users’ right to self-determination of personal information, strives to counsel and relieve damage caused by personal information infringement, and if you need a report or consultation, please contact the department in charge below.

     1) Customer counseling and reporting related to personal information protection

     – email: contact@puzzlefantasy.io

Section12 Matters concerning changes in personal information processing policies

1. This personal information processing policy will be applied from January 1, 2023.